Choosing the right POS system is a crucial decision for any business. The right solution saves time, simplifies financial operations, and supports growth. A poor choice, on the other hand, can lead to unnecessary costs and complications. Here are the five most common mistakes entrepreneurs make – and how you can avoid them.
1. Not Choosing According to Your Industry
There is no universal solution. The needs of a restaurant differ greatly from those of a retail store or a service provider.
Industry-specific needs:
- Restaurants: table management, menu, kitchen printers, item modifiers
- Retail: inventory management, barcode scanners, stock control
- Services: reservation systems, customer management, invoicing
- Wholesale: B2B functionality, bulk discounts, complex tax regimes
Solution: Make a detailed list of functions you really need. Test demo versions and ask for references from businesses in your industry.
2. Underestimating Ease of Use
Even the best system is useless if you can’t navigate it quickly. Many entrepreneurs focus on technical specs but forget about everyday usability. Complex and unclear systems reduce efficiency, increase errors, and may cause serious issues in critical moments like unexpected outages.
Signs of a poorly designed POS system:
- Too many steps for basic operations
- Confusing menus and navigation
- Frequent “freezing” or slow responses
- Long and complicated training required
Solution: Test the system before purchase. An intuitive POS should be so simple that anyone can use it without long training.
3. Ignoring Legal Requirements
Many entrepreneurs underestimate the complexity of local legislation and choose systems that don’t meet requirements – which leads to fines or costly replacements.
Key legal requirements:
- Support for EET (if reinstated)
- Compatibility with accounting standards
- GDPR and data protection
- Automatic tax reports
Solution: Always ensure your POS is compliant and regularly updated.
4. Not Planning for Future Growth
Startups often pick the cheapest option for current needs. Once the business grows, they find out the POS can’t handle multiple locations, higher transaction volumes, or integration with an online store.
Solution: Choose a system that can handle three times your current capacity. Cloud-based solutions like Gokasa are flexible and scalable as your business expands.
5. Ignoring Service and Support Quality
Even the best system can fail. If your provider doesn’t offer reliable support, downtime can mean lost sales and frustrated customers.
What to check when evaluating support:
- Availability (ideally 24/7)
- Response time to critical issues
- Communication channels (phone, chat, remote help)
- Quality of solutions and willingness to assist
Solution: Choose a provider who acts as a real partner and guarantees fast, high-quality service.
Gokasa provides quick and reliable support, so you’re never on your own.
Conclusion
Choosing a POS system isn’t just about price or features. It’s a decision that affects your daily operations, efficiency, and customer satisfaction. Avoid these common mistakes and select a solution that supports your growth.
That’s why we created Gokasa – a modern, simple, and reliable POS system that is intuitive, compliant with legislation, scalable, and backed by professional support. With Gokasa, you can focus on what matters most – your customers and your business growth.
Try the demo at Gokasa.