Payment terminals are becoming an indispensable payment tool for today’s stores. However, many store owners are still uncertain when registering and using terminals. Below are 5 common questions we frequently receive from customers, helping you understand better before deciding to use the service.
1. Do payment terminals have anything to do with bank account numbers?
Many people mistakenly think that when registering a payment terminal, they must register a terminal from the same company as their bank account. In reality, you can choose a payment terminal company according to your needs (prioritizing the lowest transaction fees or quality services). When registering, it’s good to have a business account to receive money, and it doesn’t need to be with the same bank as your personal account.
2. Which bank fees are most reasonable when using payment terminals?
Each bank has different fee packages: transaction fees, terminal rental fees, and additional charges. Fee levels usually change according to your turnover. Based on Gokasa’s experience:
- Česká spořitelna: Popular thanks to the best services in the current market.
- ČSOB: Lower transaction fees, often chosen by customers to optimize costs.
3. When will the payment terminal be delivered to the store?
Usually, delivery time ranges from 7–10 business days, depending on the bank and type of terminal registered. With Česká spořitelna, procedures are quick and simple, so they’re suitable when you need a terminal urgently, while with ČSOB, the process will take longer because you have to go to a branch in person to sign the contract. After the terminal is delivered, a bank employee will guide you through connection and operation, so you can start making payments immediately.
4. Can cash registers connect to payment terminals?
It depends on the case. Many places still have to manually enter the amount on the payment terminal and don’t connect to software. But when you register a Gokasa payment terminal and use POS Gokasa software, you can choose from reputable banks, and both systems will connect to each other: the amount from the software transfers directly to the payment terminal, helping avoid mistakes and saving time. Moreover, many people have the habit of rounding amounts because they don’t want to press buttons, but this violates regulations in the Czech Republic.
5. Is the payment terminal registration process for stores complicated?
The current process is very simple. With almost all banks, you don’t need to go anywhere to register. The Gokasa team will support you from the beginning until the technician comes to install the terminal. After registration, if you encounter any problems, we provide dedicated support.
Conclusion
If you want to optimize costs, shorten administrative time, and ensure smooth integration between payment terminals and sales software, contact Gokasa today for a free consultation.